Housing and Residence Life
Wendy Moore’s Commitment to Care
By Megan Khor, Student Communications Assistant for Student Affairs
For Wendy Moore, the most meaningful part of her work isn’t found in titles or recognition, but in the everyday interactions that make her workplace feel supported and connected.
As the business services specialist in Housing and Residence Life, Moore is known for her patience, kindness and willingness to help. It is these qualities that helped Moore secure the 2024-2025 Positive Impact Award for Student Affairs.
“I enjoy working with people. It’s fulfilling to be able to do that and to know that somebody else appreciates what you do.” Moore said.
Moore’s path to Charlotte began when her husband, Doug Moore, encouraged her to apply for a job opening three years ago. Doug works as a facilities and maintenance supervisor, and he also received recognition with an Above and Beyond award in 2019.
Wendy recalls Doug saying, “Why don’t you apply for the job upstairs?” After two interviews, Moore earned the position. Nervous to do the best that she could in her new role, Moore recalled talking to a lot of people to see what they needed from her, as well as what she needed from them.
“It was fun building that rapport, and I am still very fond of the ones that have already come and gone onto new positions,” Moore said. “[For] family and friends, relationships are very important. I think what you get out of a relationship is what you put into it, no matter what that relationship is.”
Today, Moore processes all the bills, invoices and transactions made by the Residence Education Coordinators (RECs) at UNC Charlotte.
Within her role, she works most with the P-card office on campus and Concur, a web-based system that manages business travel, entertainment expenses and P-card reconciliation. Introduced in 2024, Concur created a steep learning curve for everyone who used the system.
Motivated to understand this new system and to help her colleagues through this shift, Moore took notes during the training classes offered by Concur whenever she could. Afterwards, she’d always made an effort to share what she learned with her colleagues.
“I didn’t realize when I read that [the nomination], that they thought I was instrumental in helping with that. I felt like I was just doing my job. Like I was doing what I should be doing to help them do their job,” Moore said.
Determined to spread what she had learned, Moore also co-facilitated a professional development session for the Residence Life professional staff to teach them how to use Concur. Following the session, she held one-on-one sessions with staff who needed extra guidance, walking them step by step through filing reports.
“It’s like telling somebody how to drive a car or putting somebody behind a steering wheel. You’re going to remember if you’re the one driving,” Moore said.
Beyond the trainings, Moore’s approachable and patient nature shows in the day-to-day. Colleagues often stop by her office not just for help with work tasks, but because they know they’ll be met with understanding and care.
“I know for me, I find myself gravitating to her office just to talk with her … She has a way of making people feel good without saying anything in particular,” Moore’s award nomination said. “Even when explanations need repeating, she does so with patience and a genuine desire to help others understand and feel confident.”
Last spring, during the end-of-year divisional meeting where the awards were announced, Moore recalled listening to the Positive Impact Award’s criteria. She remembered wondering who the recognition would go to until her own name was called.
“I think I just paused a minute,” Moore said. “I got a little emotional because I felt like somebody else noticed the things that I’m doing.”
She was especially surprised because she felt like her efforts weren’t something that was extraordinary.
“I was just doing my work … I want to be the best business services specialist I can be for them,” Moore said. “It touched my heart honestly … I’m very grateful for that award.”
Spending so much of her day at work, Moore believes its important to get along with the people you share that time with, and she’s grateful to be a part of a team where those relationships come naturally.
That same heart for those around her extends beyond campus and into Moore’s life at home. A proud grandmother, Moore keeps photos of her grandkids in her office that act as a reminder of the family and relationships that ground her.
Whether at work or at home with her grandkids, Moore approaches every relationship with the same care, patience and attention. It’s this consistent commitment to people through small gestures, thoughtful guidance and everyday support that truly defines her impact at Charlotte.
“I’m thankful to be here and to work here,” Moore said. “It’s a good environment.”